Purchase conditions
Introduction
This document (together with all the documents mentioned here) establishes the conditions governing the use of this website (www.pilses.com) and the purchase of products on it (hereinafter, the "Conditions"), whatever the application, digital medium, support or device through which it can be accessed. Please read these Conditions and our Privacy and Cookies Policy (“Privacy and Cookies Policy”) carefully before using this website. By using this website or placing an order through it, you will accept these Conditions, Privacy Policy and Cookies, so if you do not agree, you should not use this website.
If you have any questions related to the Conditions or the Privacy and Cookies Policy, you can contact us through our email info@pilses.com
OUR DATA
The sale of items through this website is carried out under the name PILSES by PILSES, S.L. Spanish company domiciled in P.I. A Granxa, 52 36400 O Porriño (Pontevedra), registered in the Mercantile Registry of Pontevedra, Volume 305, Folio 61, Registration Sheet 4355 and NIF B-36.623.486 with telephone number 986 266 070 and email info@pilses.com
YOUR DATA AND VISITS TO THIS WEB PAGE
The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy and Cookies Policy. By using this website you are aware of the processing of said information and data and you declare that all the information or data that you provide us is true and corresponds to reality.
USE OF OUR SITE
By using this website and placing orders through it, you agree to:
Yo. Make use of this website only to make legally valid queries or orders.
ii. Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
iii. Provide us with your email address, postal address and/or other contact information truthfully and accurately. Likewise, you consent that we can use said information to contact you if necessary.
Pilses does not guarantee the permanent availability of the services or products, being exonerated from any type of responsibility for possible damages caused due to the unavailability of the service/product due to force majeure or errors in the telematic data transfer networks, external at your will. Pilses is not responsible for the content of links to other web pages that are not its property and, therefore, cannot be controlled by it. The client states that he is aware that the information provided by Pilses through its services is not legal in nature and is only offered for informational purposes. The consultation service is offered for informational purposes and expressly has limited effects since documents that may be relevant are not reviewed or complete information is not available in any case, with which it is a limited opinion subject to better rights.
MODIFICATION OF CONDITIONS
Pilses may modify the General Conditions by notifying it sufficiently in advance, in order to improve the services and products offered through www.pilses.com by modifying the General Conditions displayed on our website, said duty of notification shall be understood to have been fulfilled. . In any case, before using the services or contracting products, the General Conditions may be consulted.
RETURN POLICY
Legal right to withdraw from the purchase right of withdrawal
If you are contracting as a consumer and user (only in the case of final consumer), you have the right to withdraw from this contract within a period of 14 calendar days.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
To exercise the right of withdrawal, you must notify PILSES, at the address, P.I. To Granxa, 52, 36400 Porriño (Pontevedra), by phone 986 266 070, through the chat available on the website, or to the email address pedidos@pilses.com, your decision to withdraw from the contract through a statement unequivocal (for example, a letter sent by post or email). You can use the model withdrawal form that appears as an Annex to these conditions. To comply with the withdrawal period, the merchandise will be sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, except delivery costs to the initial shipping address without undue delay and, in any case, no later than 14 calendar days from the date on which the one that the merchandise arrives at our facilities. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction.
You must return or deliver the products directly to us at our facilities located in Porriño (Pontevedra), P.I. A Granxa, 52, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired.
Unless you return the goods to our facilities, you must bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Common provisions
You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:
- Personalized items.
- Goods sealed for health or hygiene reasons that have been unsealed after delivery. Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while they are in your possession. Please return the item using or including all of its original packaging, instructions, and other accompanying documents.
You can make returns at our facilities or through a messenger/Courier.
In the event that they make the delivery at our facilities, you must go and deliver, together with the item, the electronic ticket/invoice that you will have received attached to the shipping confirmation, which is also kept in your account on the website. You can present the electronic ticket/invoice by showing it digitally through the screen of your mobile device or by taking it printed to the store.
Returns via messenger/Courier:
You must contact us through our return request form so that we can arrange collection from your home address. You must deliver the merchandise in the same package that you received it, following the instructions that you will find in the "RETURNS" section on this website. If you have made a purchase as a guest, you can request returns by messenger/courier, by calling 986 266 070. Please note that if you decide to return the items to us postage due, we will be authorized to charge you the costs in that we may incur.
After examining the article we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within 14 days from the date we receive the merchandise. You will bear the cost and risk of returning the products to us, as stated above. If you have any questions, you can contact us through our contact channels or by calling 986 266 070.
Keep in mind that, once the delivery of the order has taken place, in case of exercising the legal right of withdrawal, when you are the one who organizes the transport of the order, without therefore said service having been offered by us, we will not be able to assume the risk on the return package when it refers to causes not attributable to PILSES.
Likewise, remember that you will be responsible for the content of the return package when you use any of the return options offered by PILSES. In the event that there is an error in the content of the return package not attributable to PILSES, we will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.
In any case, the rights and actions recognized by current legislation are protected.
Returns in the Canary Islands, Ceuta and Melilla
If you wish to change or return a product that had been delivered in the Canary Islands, Ceuta or Melilla, you must contact us at the telephone number 986 266 070 to arrange with us or one of our representatives the collection of the product by a courier or to carry out the return at your own cost.
In case of defective products
In the cases in which you consider that at the time of delivery the product does not conform to the provisions of the contract, you must contact us immediately through our contact channels, providing the data of the product, as well as the damage it suffers, or by calling the number 986 266 070.
You can return the product to our facilities located in Porriño (Pontevedra), P.I. A Granxa, 52 or delivering it to a courier that we will send to your address when requesting the collection.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.
The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item and the costs that you would have incurred to return it to us. The refund will be made in the same means of payment that was used to pay for the purchase.
In any case, the rights recognized by current legislation are protected.
Right of withdrawal and return of orders from abroad
If you have placed an order through this website from a Member State of the European Union other than Spain, clauses 6.1, 6.2, 6.3, 6.4 and 6.5 above will apply.
Likewise, we inform you that under no circumstances will we be obliged to reimburse shipping costs or return costs from a destination outside Spanish territory.
